If you are not satisfied with our service, then you can inform us immediately and we will investigate your complaint and will get back to you in due course.
On behalf of the firm, Mr. M A Malik (Head of firm/ Solicitor) retains the ultimate responsibility over all matters. The Firm will try hard to avoid changing the people handling your work, but if we cannot avoid a change, we will promptly advise you of who will be handling your work and why the change was necessary.
Contact your case worker
Contact the person who is working on your case and inform him/her about your complaint or concerns. However, if you are still unhappy, you can make a formal complaint.
Contact your case worker
If your caseworker fails to satisfy you then you should make a formal complaint. We will carry out a formal investigation and will get back to you within eight weeks. Please remember making a complaint will not affect how we handle your case.
What if you are still not happy?
The Legal Ombudsman can help you if we are unable to resolve your concerns ourselves.
When you make a complaint to Legal Ombudsman, it should be:
Contact Details of Legal Ombudsman
Solicitors Regulation Authority
The Solicitors Regulation Authority could help you if you think a solicitor might be dishonest or you have concerns about their behaviour.
SRA Contact centre
Please enter your details along with a brief description of your case in the spaces provided and we will get back to you with an evaluation of your case and the costs associated with it.
Please note that for more complex cases a face to face consultation may be required before we are able to advise you. Please check our fee guide or call us to get the consultation charges.
