Client Care

We are regulated by the Law Society, and abide by their Code of Conduct and Client Care We are dedicated to providing the best possible service to all our clients. We will:

  • put your interests first when representing you
  • be polite and considerate in our dealings with you
  • find out from the start what you are hoping to achieve, and aim to make sure that your expectations are realistic
  • make every effort to explain things clearly, and in terms you can understand, keeping jargon to a minimum
  • agree with you the type of service you can expect to receive
  • tell you who will be handling your work and their status
  • explain what the costs are likely to be
  • keep you informed of costs throughout so that you can work out if a particular course of action is worth following financially
  • respond to your letters and phone calls
  • tell you about any developments and update you on progress as work proceeds
  • give you a clear bill which shows the work done and the amount charged
  • Complaints. We hope you never have the cause to complain, but in case you are not satisfied with the services provided, please approach the person who has care and conduct of your matter. If that initial approach fail please write to either Mr. Malik Who will try to resolve the matter according to our internal complain procedure
  • treat all clients fairly, and not discriminate against anyone because of his or her race, sex, sexual orientation (sexuality) or disability; and
  • keep what you tell us confidential, and refuse to act for anyone else if doing so could compromise that confidentiality